Terms of service
Shipping Policy
We offer free shipping for orders over $100 within Australia only. All orders are processed within 2-5 business days once payment is received. Once shipped, please allow up to 7 business days for your order to arrive. You will receive tracking details via email once your order has been shipped. Please ensure you have correctly entered your shipping address details (house number, street name, suburb and postcode). Tekoa Collection is under no obligation to provide a refund or redelivery costs if your parcel is returned to sender. We recommend keeping an eye on your tracking information to ensure you are able to follow updates from the selected Courier. Please check your junk mail for tracking information emails.
International Shipping
We ship to the UK, USA and Canada. Please send an email to info@tekoacollection with your order and we will get your order to you.
Return and Refund Policy
Should your purchase arrive damaged, please email us at info@tekoacollection.com including a description of the damage, photographic evidence, your order number with as much information as possible within 7 days of receiving your order. We will rectify the issue in a timely manner.
We do not offer refunds or exchanges for 'change of mind'. Once your order leaves us we are unable to grant a refund or exchange even if you have not opened your products.
Privacy Policy
Protecting your private information is important to us. This Statement of Privacy applies to www.tekoacollection.com and TEKOA Collection and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to TEKOA Collection include www.tekoacollection.com and TEKOA Collection. TEKOA Collection website is an eCommerce website. By using the TEKOA Collection website, you consent to the data practices described in this statement.
Collection of your personal information
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us; (c) sending us an email message; (d) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. (e) submitting your email address via newsletter subscription. We will use your information for, but not limited to, communicating with you only in relation to services and/or products you have requested from us. We may also gather additional personal or non-personal information in the future.
Use of your personal information
TEKOA Collection collects and uses your personal information to operate its website(s) and deliver the products and services you have requested. TEKOA Collection may also use your personally identifiable information such as your email address and mailing address to deliver products that you have purchased, and inform you of other products or services available from TEKOA Collection. Your email address is not required to use or explore www.tekoacollection.com. However, it is required to create an account and/or make transactions on the website.